Return and Refund Policy
Supervix
📧 Email: Help@supervix.shop
Thank you for shopping with Supervix! We strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we’re here to help.
1. Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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A receipt or proof of purchase is required.
Please contact us at Help@supervix.shop before returning any products.
2. Non-returnable items
Certain types of goods are exempt from being returned:
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Perishable goods (e.g. food, flowers)
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Intimate or sanitary goods
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Gift cards
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Downloadable software products
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Personal care items
3. Refunds
Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
4. Late or missing refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank. Processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at Help@supervix.shop.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at Help@supervix.shop.
6. Shipping returns
To return your product, please contact us first via email to receive return instructions and shipping address.
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g. wrong or defective item). Shipping costs are non-refundable.
Let me know if you want this adapted for another region (e.g. UK, EU, etc.) or translated into Portuguese.